# $ K + Read Me First

See also
Before You Contact Technical Support 
How To Contact Technical Support 
Hardware Manufacturers Contact Information 

*********************************** CAUTION - DISCLAIMER ***********************************
NOTICE: Mindscape, Inc. will not be responsible for any damage or other consequences resulting from changes made to system configuration files. You make any changes at your own risk.

Even if you are familiar with modifying your system and/or files, first print out a hard copy of the topic Before You Contact Technical Support, and make backup copies of any files you intend to modify.
*********************************** CAUTION - DISCLAIMER ***********************************

Take notes as you go through the ten steps in Before You Contact Technical Support. Should you need to contact Technical Support, this information will be necessary.

# $ K + Before You Contact Technical Support

See also
Read Me First 
How To Contact Technical Support 
Hardware Manufacturers Contact Information

This topic presents ten basic steps you can take before you contact Technical Support. Please open the File menu and click Print Topic. A hard copy of this topic is useful, since you will be working with your system and restarting your computer.

1.	CHECKING THE HARD DRIVE FOR PROBLEMS

A.  Run the program Scandisk on the C: drive (and the drive where this program is installed, if it is not drive C:). To run Scandisk, click from the Start menu, to Programs, to Accessories, to System Tools, to Scandisk. Fix any problems Scandisk detects.

B.  Run the program Disk Defragmenter on the C: drive (and the drive where this program is installed, if it is not drive C:). To run Disk Defragmenter, click from the Start menu, to Programs, to Accessories, to System Tools, to Disk Defragmenter. If your hard drive is fragmented by even 1% it is important to run this program. Click Start to proceed.

Note: If Scandisk or Disk Defragmenter is not a option from your Start menu, then this utility may not be installed in your machine. Consult your Windows 95 documentation for installation instructions.

2.	CHECKING THE SYSTEM FILES

Caution: The following steps walk you through editing some of your computer’s configuration files. Caution should be used.

From the Start menu, select Run. In the Open command line, type SYSEDIT and press Enter.

SYSEDIT displays the contents of your AUTOEXEC.BAT, CONFIG.SYS, WIN.INI, SYSTEM.INI, and other miscellaneous .INI files.

{bmc SYSEDIT.BMP}

Please take Steps A, B, and C below to check and correct system files, as needed.

A.	Checking the AUTOEXEC.BAT File
In Windows 95 the SET TEMP= line loads up at startup through the IO.SYS as SET TEMP=C:\WINDOWS\TEMP. For this reason, the SET TEMP= line is not necessary in the AUTOEXEC.BAT. Check your AUTOEXEC.BAT for any additional SET TEMP= lines. If you find any additional SET TEMP= lines, then temporarily REMark them out, by placing a REM at the beginning of the line.

Example:
SET TEMP=C:\TEMP
becomes
REM SET TEMP=C:\TEMP

Save changes, using the System Configuration Editor File menu, Save command.

B.	Checking the CONFIG.SYS File
In the CONFIG.SYS, see if you have FILES= and BUFFERS= lines. 

In Windows 95 these lines are not necessary, as they are pre-loaded through the IO.SYS. If they are listed, make sure their values are not below Microsoft's defaults of FILES=60 and BUFFERS=30. These values can be higher, but lower values could cause memory problems.

Save changes, using the System Configuration Editor File menu, Save command.

C.	Checking the WIN.INI File
In the WIN.INI, under the [WINDOWS] section, look for the LOAD= and RUN= lines. When Windows 95 loads up, these lines may load up extra drivers or programs into Windows that might not show up in the Close Program Box.

If these lines are not empty, then temporarily REMark them out, by placing a semicolon (;) at the beginning of the line.

Example: 
LOAD=C:\MSINPUT\POINTER.EXE NAVTSR 
becomes
;LOAD=C:\MSINPUT\POINTER.EXE NAVTSR 

Save changes, using the System Configuration Editor File menu, Save command. Then click File again, and choose Exit. 

If no changes were made, click File then Exit.

3.	RESTART MACHINE (SHIFT KEY OPTION)

Even if you didn’t make any changes, restart your machine now. From the Start menu, click Shut Down, then choose the Restart The Computer? option. When you see the Windows 95 logo appear, hold down the left Shift key, until Windows 95 fully loads. This helps prevent some memory resident programs from loading into Windows 95.

Note: This is not the same as booting into Safe Mode.

4.	CLOSE PROGRAM BOX
Check for other programs running in the background. This is the most common cause of problems you may encounter. To open the Close Program Box press Ctrl+Alt+Del (just once).

{bmc CLOSEPRO.BMP}

If the Close Program Box lists anything other than Explorer or Systray, highlight the item and click the End Task button. This temporarily unloads the program from memory, until you restart Windows 95. Repeat this procedure as necessary, until only Explorer or Systray are left.

5.	CHECKING FREE HARD DRIVE SPACE
Open My Computer and right-click the hard drive icon (usually the C: drive or the drive where Windows 95 is installed). Click Properties. The Properties window appears.

{bmc FREEHD.BMP}

Make sure there is about 30 MB of free uncompressed hard drive space. Windows 95 uses this free hard drive space to create "Virtual Memory" for the program to run.

6.	CHECKING VIDEO DISPLAY DRIVER

Click from the Start menu, to Settings, to Control Panel. In the Control Panel window, click the Display icon. In the Display Properties window, click the Settings tab. The Display Properties window refreshes as shown below.

Note: Take extreme caution in making any changes to your video card drivers. Unless you are familiar with changing your display driver, Mindscape strongly recommends following the instructions as outlined in your video card manual or contacting the video card manufacturer or computer company for assistance. If you choose a incorrect video card driver, you may find your Windows screen corrupted.

{bmc DISPLAYP.BMP}

Please take steps A, B, and C below.

A.	Verify you are running 256 colors (resolution should not matter, but we generally recommend 800x600 or 640x480). Check the system requirements for the Mindscape program you are running and make sure your video resolution is set accordingly.

B.	Click Change Display Type. On the following screen, check the Adapter Type, Manufacturer, and Version.

{bmc CHANGEDI.BMP}

Do you have the current version of the video drivers? As most companies update their drivers several times a year, Mindscape recommends checking with the video card manufacturer or computer company regularly. Earlier software drivers for your video card can cause conflicts (GPF's, Lockups, and so on) with the software you are running.

Note: Windows 95 video drivers start with version 4.00.

Does the Adapter Type listed match the name of your video card? Does the Manufacturer match the name of your video card manufacturer? Most video card drivers are named after the name brand of the card. If the driver listed is not the name of your video card and/or the manufacturer of the driver is not the manufacturer of your video card, you may be using the wrong driver. Contact your video card manufacturer or computer company for verification.

7.	DEVICE MANAGER CONFLICTS

On your Windows 95 screen, right-click the My Computer icon. Now click Properties. The System Properties window appears. Click the Device Manager tab.

{bmc SYSTEMPR.BMP}

The Device Manager shows all hardware in your machine that is recognized by Windows 95. Look for a yellow exclamation point next to one or more of the hardware components listed here. A yellow exclamation mark essentially indicates that the device is not working properly; either because it was setup incorrectly or because of a conflict with something else on the system. In such a case, you should contact your computer retailer or manufacturer of the device in question for further assistance.

8.	CHECKING THE SWAP FILE

Step 7 took you to the System Properties window (right-click My Computer, then click Properties). Now click the Performance tab. Click the Virtual Memory button. Make sure the following option is checked:
|X| Let Windows manage my virtual memory settings (recommended).

{bmc VIRTUALM.BMP}

9.	DELETE AND REINSTALL

After everything has been checked, verified, and changed if necessary, it’s time to delete and reinstall the program. If the program installed incorrectly or became unstable after it was installed, reinstalling on top of the program keeps that instability. Therefore it’s important to uninstall or delete the program from the hard drive before reinstalling.

TO REMOVE A WINDOWS 95 NATIVE PROGRAM

Click from the Start menu, to Programs, to the program title folder. Once the program’s icons appear, double-click the Uninstall icon. Follow the onscreen directions.

If this is a CD-ROM program, insert the CD and select Uninstall from the program's splash screen.

When you reinstall the Mindscape program, make sure you answer Yes to any upgrade questions the program's install asks. 

TO REMOVE A WINDOWS 3.x PROGRAM

Open My Computer, double-click the hard drive icon, and drag the Mindscape program title folder to the Windows 95 Recycle Bin.

Note: The program files will not be fully erased until you empty the Recycle Bin. To empty the Recycle Bin, right-click it and choose Empty Recycle Bin.

When you reinstall the Mindscape program, make sure you answer Yes to any upgrade questions the program's install asks. 

# $ K + How To Contact Technical Support

See also
Read Me First 
Before You Contact Technical Support 
Hardware Manufacturers Contact Information 

If the nine steps in Before You Contact Technical Support did not resolve your problem, it’s time to contact Technical Support. Please open the File menu and click Print Topic. Have the following information ready:

1	Answers or verification to everything tried in Before You Contact Technical Support . Include all values you are asked to check.
2	Copies of your CONFIG.SYS, AUTOEXEC.BAT, SYSTEM.INI, and first page only of the WIN.INI files. You can have these ready in printed form (for telephone discussion or mail) or as text-only files (for e-mailing). 
3	Device Manager printout. (In Device Manager, click Print and select the option All Devices and System Summary.)
4	List of all items in your Startup folder. (Click from the Start menu, to Programs, to Startup.)
5	Name of the Mindscape program
6	Version of the program (e.g., 1.0.0, 2.0.1)
7	Media type (CD-ROM or diskette)
8	Platform of program (Windows 3.x or Windows 95)
9	Precise description of the problem and steps necessary to reproduce it. Include any error messages with the exact wording and punctuation that appears on screen
10	Computer make and model (e.g. IBM Aptiva, Packard Bell Legend)
11	CPU chip and speed (e.g., 486 DX4 100, P90)
12	RAM memory (e.g., 8 MB, 16 MB)
13	Video Card Manufacturer and model number 
(e.g., Diamond Stealth 64 PCI, Cirrus Logic 542x)
14	Sound Card Manufacturer and model number 
(e.g., Creative Labs Sound Blaster 16 PnP, Ensoniq Ultrasound)
15	CD ROM Drive Manufacturer and model number 
(e.g., Texel DM 5924 external, NEC 6x)
16	For print problems: Printer Manufacturer and model number
(e.g., HP Deskjet 682c, Epson Stylus Pro)
17	For modem problems: Modem Manufacturer and model number
(e.g., US Robotics Sportster 14,400, Hayes Accura 14,400)
18	For network problems: Network name and version
(e.g., Novell Network version 4, Lantastic)

If you have any further questions, please contact Mindscape directly at the office nearest you:
Mindscape 

# $ K + Mindscape

Online Services
Customer Support Telephone:	(415) 898-1999 ext. 528
Customer Support Website:	www.netwar.com
Customer Support Email:	help@netwar.com*
Mail:	Headland Digital Media
	88 Rowland Way
	Novato, CA 94945 
*Use Email for the quickest response.

# $ K + Hardware Manufacturers Contact Information

Complete contact information is available for many of the top Computer, Video Card and Sound Card manufacturers. Click one of the following choices. Make a note of any address, phone number, or other contact information that you want to use.

Computer Manufacturers 
Video Card Manufacturers 
Sound Card Manufacturers 

# $ K + Computer Manufacturers

Click a manufacturer name below to view contact information. Make a note of any address, phone number, or other contact information that you want to use.

Compaq 
Dell 
Digital Equipment Corp 
Gateway 2000 
Hewlett Packard 
IBM 
NEC 
Packard Bell
Quantex Microsystems 
Toshiba of America 

# $ K + Video Card Manufacturers
Click a manufacturer name below to view contact information. Make a note of any address, phone number, or other contact information that you want to use.

ATI Technologies 
Boca Research 
Diamond Multimedia Systems 
Genoa Systems Corp.  
Hercules 
Matrox Graphics Inc.  
Micronics Orchid Technology 
Number Nine Visual Technology 
Paradise 
STB Systems Inc.  
Tseng Labs 

See Also
Video Chip Manufacturers 

# $ K + Video Chip Manufacturers
The following companies do not manufacture or sell video cards.  They produce the integrated circuits (chips) that are used on the motherboards and add-in boards of desktop and notebook computers.  Because retail manufacturers often customize the hardware and software, these companies do not provide any end-user support.  Generic drivers can be downloaded from their sites.  It is strongly recommended to contact the Video Card Manufacturer, Computer Manufacturer, or retailer where your system was purchased for the most compatible drivers for your chip.

Chips & Technology 
Cirrus Logic 
Oak Technology 
Trident Microsystems 
S3 

# $ K + Sound Card Manufacturers
Click a manufacturer name below to view contact information. Make a note of any address, phone number, or other contact information that you want to use.

Advanced Gravis 
ATI Technologies 
Aztech Labs 
Boca Research 
Creative Labs 
Ensoniq 
Turtle Beach Systems 

# $  Inc.
2641 Orchard Parkway
San Jose, Ca   95134

Main #:		(408) 432-6200
Customer Service #:	(800) 637-7000
Technical Support #:	(800) 445-6495
TS Fax #:		(408) 434-0556
BBS #:		(408) 428-0140
-----------------------------------------------------------
Webpage:		www.acer.com/aac
TS E-mail address:	aatechsupport@acer.com
FTP:			ftp.acer.com
CompuServe:		ACER
AOL Keyword:		ACER

# $ Compaq
20555 State Highway 249
Houston, Tx   77070

Main #:		(713) 370-0670
Customer Service #:	(800) 345-1518
Technical Support #:	(800) 652-6672
TS Fax #:		(713) 378-1442
BBS #:		(713) 578-1418
-----------------------------------------------------------
Webpage:		www.compaq.com
TS E-mail address:	support@compaq.com
FTP:			ftp.compaq.com
CompuServe:		COMPAQ
AOL Keyword:		COMPAQ

# $ K + Dell
1 Dell Way
Roundrock, Tx   78682

Main #:		(512) 338-4400
Customer Service #:	(800) 624-9897
Technical Support #:	(800) 624-9896
TS Fax #:		(512) 728-3653
BBS #:		(512) 728-8528
-----------------------------------------------------------
Webpage:		www.dell.com
TS E-mail address:	support@dell.com
FTP:			ftp.dell.com
CompuServe:		DELL
AOL Keyword:		DELL

# $ K + Digital Equipment Corp
Main Office Address
100 Nagog Park
Acton, Ma  01720

Main #:		(508) 264-7362
Customer Service #:	
Technical Support #:	(800) 354-9000
TS Fax #:		(800) 234-2298
BBS #:		(508) 496-8800
-----------------------------------------------------------
Webpage:		www.digital.com
TS E-mail address:	
FTP:			ftp.digital.com
CompuServe:		DEC
AOL Keyword:		

# $ K + Gateway 2000
610 Gateway Dr.
North Sioux City, SD   57049

Main #:		(800) 846-2000
Customer Service #:	(800) 846-2000
Technical Support #:	(800) 846-2301
TS Fax #:		
BBS #:		(800) 846-7562
-----------------------------------------------------------
Webpage:		www.gw2k.com
TS E-mail address:	
FTP:			ftp.gw2k.com/pub
CompuServe:		GATEWAY
AOL Keyword:		MOO or GATEWAY

# $ K + Hewlett Packard
3000 Hanover St.
Palo Alto, Ca   94304

Main #:		(415) 857-1501
Customer Service #:	
Technical Support #:	(800) 633-3600
TS Fax #:		(800) 386-1116
BBS #:		(208) 344-1691
-----------------------------------------------------------
Webpage:		www.hp.com
TS E-mail address:	support@us.external.hp.com.com
FTP:			ftp.hp.com/pub
CompuServe:		HPHOME
AOL Keyword:		HPHOME

# $ K + IBM
PC Help Center
3039 Cornwallis Rd.   Building 203
Research Triangle Park, NC   27707

Main #:		(800) 426-3333
Customer Service #:	(800) 426-2968
Technical Support #:	(800) 772-2227
TS Fax #:		(800) IBM-4FAX
BBS #:		(919) 517-0001
-----------------------------------------------------------
Webpage:		www.ibm.com
TS E-mail address:	
FTP:			
CompuServe:		IBM
AOL Keyword:		IBM

# $ K + Packard Bell
Att: Technical Support
8285 W 3500 S
Magna, UT   84044

Main #:		(916) 388-0101
Customer Service #:	(801) 579-0160
Technical Support #:	(800) 733-4411
TS Fax #:		(801) 579-0092
BBS #:		(801) 386-9899
-----------------------------------------------------------
Webpage:		www.packardbell.com
TS E-mail address:	support@packardbell.com
FTP:			ftp.packardbell.com/pub
CompuServe:		PACKARDBELL
AOL Keyword:		

# $ K + NEC
Corporate Headquarters
1414 Massachusetts Ave.
Boxborough, Ma   01719

Main #:		(800) 632-4667
Customer Service #:	(800) 632-4554
Technical Support #:	(800) 632-4667
TS Fax #:		(770) 613-4885
BBS #:		(508) 635-4706
-----------------------------------------------------------
Webpage:		www.nec.com
TS E-mail address:	nec-support@nectech.com
FTP:			ftp.nec.com
CompuServe:		
AOL Keyword:		NEC

# $ K + Quantex Microsystems
200 Cottontail Lane
Somerset, NJ   08837

Main #:		(908) 356-5005
Customer Service #:	(800) 864-9022
Technical Support #:	(800) 864-8650
TS Fax #:		(800) 987-7209
BBS #:		(908) 563-9150
-----------------------------------------------------------
Webpage:		www.qtx.com
TS E-mail address:	tech@qtx.com
FTP:			ftp.qtx.com
CompuServe:		
AOL Keyword:		

# $ K + Toshiba of America
9740 Irvine Blvd.
Irvine, Ca   92718

Main #:		(714) 583-3000
Customer Service #:	
Technical Support #:	(800) 999-4273
TS Fax #:		(714) 461-9033
BBS #:		(714) 461-4408
-----------------------------------------------------------
Webpage:		www.toshiba.com
TS E-mail address:	
FTP:			ftp.toshiba.com
CompuServe:		TOSHIBA
AOL Keyword:		

# $ K + ATI Technologies
33 Commerce Valley Dr. E.
Thornhill, Ontario
CANADA   L3T 7N6

Main #:		(905) 882-2600
Customer Service #:	(905) 882-2626
Technical Support #:	(905) 882-2626
TS Fax #:		(905) 882-0546
BBS #:		(905) 764-9404
-----------------------------------------------------------
Webpage:		www.atitech.ca
TS E-mail address:	74740.667@compuserve.com
FTP:			ftp.atitech.ca
CompuServe:		ATITECH
AOL Keyword:		

# $ K + Boca Research
1377 Clint Moore Rd.
Boca Raton, Fl   33487

Main #:		(561) 997-6227
Customer Service #:	(561) 241-8088
Technical Support #:	(561) 241-8088
TS Fax #:		(561) 997-0918
BBS #:		(561) 241-1601
-----------------------------------------------------------
Webpage:		www.bocaresearch.com
TS E-mail address:	support@bocaresearch.com
FTP:			ftp.bocaresearch.com
CompuServe:		BOCA
AOL Keyword:		

# $ K + Diamond Multimedia Systems
2880 Junction Ave.
San Jose, Ca   95134

Main #:		(408) 325-7000
Customer Service #:	(800) 468-5846 opt #3
Technical Support #:	(408) 325-7100
TS Fax #:		(408) 325-7171
BBS #:		(408) 325-7175
-----------------------------------------------------------
Webpage:		www.diamondmm.com
TS E-mail address:	techsupt@diamondmm.com
FTP:			ftp.diamondmm.com
CompuServe:		DIAMOND
AOL Keyword:		DIAMOND

# $ K + Genoa Systems Corp.
6850 Santa Teresa Blvd.
San Jose, Ca   95119

Main #:		(408) 362-2900
Customer Service #:	(408) 362-2900
Technical Support #:	(408) 362-2990
TS Fax #:		(408) 362-2998
BBS #:		(408) 362-2999
-----------------------------------------------------------
Webpage:		www.genoasys.com
TS E-mail address:	support@genoasys.com
FTP:			ftp.genoasys.com/fpub
CompuServe:		GENOA
AOL Keyword:		

# $ K + Hercules
3839 Spinnaker Ct
Fremont, Ca   94538

Main #:		(510) 623-6030
Customer Service #:	(510) 623-6030
Technical Support #:	(800) 323-0601 or (510) 623-4216
TS Fax #:		(510) 623-1112
BBS #:		(510) 623-7449
-----------------------------------------------------------
Webpage:		www.hercules.com
TS E-mail address:	support@hercules.com
FTP:			ftp.hercules.com
CompuServe:		HERCULES
AOL Keyword:		

# $ K + Matrox Graphics Inc.
1025 St. Regis Blvd.
Dorval, Quebec
CANADA   H9P 2T4

Main #:		(514) 685-7230 or (514) 969-6320
Customer Service #:	(800) 361-1408
Technical Support #:	(514) 685-0270
TS Fax #:		(514) 685-2853
BBS #:		(514) 685-6008
-----------------------------------------------------------
Webpage:		www.matrox.com
TS E-mail address:	graphics.techsupport@matrox.com
FTP:			ftp.martox.com
CompuServe:		MATROX
AOL Keyword:		

# $ K + Micronics Orchid Technology
Att: Technical Support
221 Warren Ave.
Fremont, Ca   94539

Main #:		(510) 651-2300
Customer Service #:	(800) 577-0977
Technical Support #:	(510) 661-3000
TS Fax #:		(510) 651-6982
BBS #:		(510) 621-6837
-----------------------------------------------------------
Webpage:		www.orchid.com
TS E-mail address:	
FTP:			ftp.orchid.com
CompuServe:		ORCHID
AOL Keyword:		

# $ K + Number Nine Visual Technology
Technical Support Address
99 South Bedford St.
Burlington, Ma   02173

Main #:		(617) 674-0009
Customer Service #:	
Technical Support #:	(617) 674-8595
TS Fax #:		(617) 674-2919
BBS #:		(617) 862-7502
-----------------------------------------------------------
Webpage:		www.nine.com
TS E-mail address:	
FTP:			ftp.nine.com
CompuServe:		NINE
AOL Keyword:		

# $ K + Paradise
Rochester Technical Services
1633 North Broadway
Rochester, MN   55906

Main #:		(408) 453-7373 (Phillips)
Customer Service #:	(800) 978-3079
Technical Support #:	(800) 444-3617
TS Fax #:		(507) 286-7926
BBS #:		(408) 335-2744
-----------------------------------------------------------
Webpage:		www.paradisemmp.com
TS E-mail address:	support@paradisemmp.com
FTP:			
CompuServe:		PARADISEMMP
AOL Keyord:		

# $ K + STB Systems Inc.
1651 N. Glenville	Suite 210
Richardson, TX   74085

Main #:		(972) 234-8750
Customer Service #:	
Technical Support #:	(972) 669-0989
TS Fax #:		(972) 669-1326
BBS #:		(972) 437-9615
-----------------------------------------------------------
Webpage:		www.stb.com
TS E-mail address:	support@stb.com
FTP:			
CompuServe:		STBSYS
AOL Keyword:		

# $ K + Tseng Labs
6 Terry Dr.
Newtown, Pa   18940

Main #:		(215) 968-0502
Customer Service #:	(215) 968-0502 x220
Technical Support #:	(215) 968-0502 x314
TS Fax #:		(215) 860-7713
BBS #:		(215) 579-7536
-----------------------------------------------------------
Webpage:		www.tseng.com
TS E-mail address:	prodsupp@tseng.com
FTP:			ftp.tseng.com
CompuServe:		TSENG
AOL Keyword:		TSENG

# $ K + Chips & Technology
Webpage:		www.chips.com
ftp:			ftp.chips.com
BBS #			(408) 526-2260
CompuServe:		

# $ K + Cirrus Logic
Webpage:		www.cirrus.com
ftp:			ftp.cirrus.com
BBS #			(510) 440-9080
CompuServe:		CIRRUS

# $ K + Oak Technology
Webpage:		www.oaktech.com
ftp:			ftp.oaktech.com
BBS #			(408) 774-5307
CompuServe:		

# $ K + Trident Microsystems
Webpage:		www.trid.com
ftp:			
BBS #			(415) 691-1016
CompuServe:		

# $ K + S3
Webpage:		www.s3.com
ftp:			ftp.s3.com
BBS #			(408) 654-5676
CompuServe:		

# $ K + Advanced Gravis
3140 Mercer Ave.	Suite H
Bellingham, Wa   98225-8446

Main #:		(604) 431-5020
Customer Service #:	(800) 257-0061
Technical Support #:	(604) 431-1807
TS Fax #:		(604) 451-9358
BBS #:		(604) 431-5927
-----------------------------------------------------------
Webpage:		www.gravis.com
TS E-mail address:	sound@gravis.com
FTP:			ftp.gravis.com
CompuServe:		PCVENB area #14
AOL Keyword:		GRAVIS

# $ K + Aztech Labs
33 Commerce Valley Dr. E
Thornhill, Ontario
CANADA	L3T 7N6

Main #:		(510) 623-8988
Customer Service #:	(800) 886-8859 or (510) 623-9037
Technical Support #:	(510) 623-9037
TS Fax #:		(510) 353-4327
BBS #:		(510) 623-8933
-----------------------------------------------------------
Webpage:		www.aztechca.com
TS E-mail address:	support@aztechca.com
FTP:			ftp.aimnet.com/pub/users/aztech
CompuServe:		
AOL Keyword:		

# $ K + Creative Labs
Tech Support Address
PO BOX 1452
Stillwater, OK   74076

Main #:		(408) 428-6600
Customer Service #:	(800) 998-5227
Technical Support #:	(405) 742-6622
TS Fax #:		(405) 742-6633
BBS #:		(405) 742-6660
-----------------------------------------------------------
Webpage:		www.creativelabs.com
TS E-mail address:	72662.3046@compuserve.com
FTP:			ftp.creativelabs.com
CompuServe:		BLASTER
AOL Keyword:		

# $ K + Ensoniq
155 Great Valley Parkway
Malvern, Pa   19355-0735

Main #:		(610) 647-3930
Customer Service #:	(800) 7SOUNDS
Technical Support #:	(800) 7SOUNDS
TS Fax #:		(610) 647-8908
BBS #:		(610) 647-3195
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Webpage:		www.ensoniq.com
TS E-mail address:	multimedia@ensoniq.com
FTP:			ftp.ensoniq.com
CompuServe:		MMENSONIQ
AOL Keyword:		

# $ K + Turtle Beach Systems
5690 Stewart Ave.
Fremont, Ca   94538

Main #:		(510) 624-6200
Customer Service #:	
Technical Support #:	(510) 624-6265
TS Fax #:		(510) 624-6292
BBS #:		(510) 6246279
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Webpage:		www.tbeach.com
TS E-mail address:	support@tbeach.com
FTP:			ftp.tbeach.com
CompuServe:		TURTLE or MIDIVEN or MULTIVEN
AOL Keyword:		TURTLE BEACH